As the leading Spanish language call center for the U.S. Hispanic market with a call center in Hermosillo, Mexico, we employ over 800 native Spanish-speaking call agents and provides teleservices to reach U.S. Hispanic consumers with optimum results.
How does Listen Up Español consistently achieve higher close rates and higher average order for our DR clients and a higher satisfaction ratio for our customer service clients?
- Measurement driven account management
- Intensive agent training
- Smarter scripting
- Better call routing technology
Every client has a dedicated English speaking account manager who works with our clients to set performance goals and then measure success against those goals.
Weekly reports help to demonstrate areas for improvement so that performance improvement is a dynamic process.
With a 1:8 manager-to-agent ratio, our incentivized workforce management hierarchy fosters a competitive environment that's not just focused on the product, but on getting more of the product out the door.
Skills-based routing technology directs calls to up to 60 teams of 24 people, each with a team leader, campaign manager, team manager and performance manager motivating agents to outperform each other and their fellow teams.
Agent teams are evaluated and ranked weekly on their conversion skills, product knowledge, quality monitoring, and other performance criteria. Rankings establish call routing priorities that reward high performing agents and teams.
Call us now at 1-800-630-9221