What our clients say about us…

Children’s Miracle Network Hospitals
Robert J. Banner – SVP, Donor Direct Marketing

Children’s Miracle Network Hospitals had been doing general market radiothons with great success for a number of years but had not attempted to do the same in the Hispanic market.  Four years ago CMN hired personnel to focus on launch Hispanic Radiothon.  My team, the Direct Marketing Group, had been providing turnkey “backend services” for several years for general market events — which included inbound/outbound call center services, gift processing, fulfillment, collections and donor services.  The first event the Hispanic Radio Team was able to secure a large syndicated event, which involved nearly 60 markets or stations across the country.  We had no large Spanish-language center in place when the event was secured.  We asked for referrals and found a center located in Mexico City in handle the initial event.  For a first event the center did as good job, but in subsequent events of the course of the next year we had problems with the initial center — issues such as technology, training, ability to handle large volume spikes, systems reliability, culture, U.S.-based management, understanding of not-for-profit sector, etc. 

These problems resulted in significant down time during live events — which were unacceptable to all involved.  While we were forced to hire the initial center quickly because of the short time before the first event, we began to look for a more suitable center for our business.  After doing a more in-depth search, we settled on LUE.  They addressed all our issues directly and professionally.  We toured their facility, talked to their staff, looked at the operation and found it was exactly what we were looking for in a Spanish-language contact center partner.  Our business is not an easy business to service.  We hold live events that are subject to large call spikes.  These events can change dramatically from year to year and even during the course of an event.  LUE has gone the extra mile in all cases to work with us and to accommodate our very demanding business.  We could not have found a better partner!