Quality Control & Agent Training
Our agents are always either on a call or training – there's never down time or a "cold floor." Featuring fun and informative videos produced in-house, every step of the training process is carefully planned, so that an agent's first day on the job is consistent with what he or she is applying months later.
Quality Assurance
Listen Up Español has a quality control team that audits both live and recorded calls. We use this data to ensure compliance to FTC rules and guidelines.
Real-time reporting and rapid response to areas of opportunity allow us to stay ahead of the curve on any campaign.
Our clients enjoy near real-time access to calls and associated data. You are easily able to log in and listen or pull reports that help with business decisions.
PCI Compliance
PCI compliant payment processing and order management.
ATA - SRO Accredited Contact Center
PCI compliant payment processing and order management (In Process).
Security Metrics
Certified and Credit Card Safe transactions.
We're pleased you care about security and privacy.
Contact us at
1-800-630-9221
to request more information
regarding our certifications.