How does Listen Up Español consistently achieve higher close rates and higher average orders for our direct response clients, better customer service for our direct selling clients, higher satisfaction ratios for our customer service clients and higher donors for nonprofit fundraising organizations?
• Our call center focuses on Spanish language and bilingual - We understand what motivates the U.S. Hispanic market
• Native Spanish speakers - 70% of the U.S. Hispanic population is from Mexico, so agents mirror the caller to make them feel more comfortable, building trust on every call
• Dedicated measurement-driven account management and customer support
• Intensive continual agent training
• Continual campaign planning and evaluation results in standardizing individual campaign best practices
• Best-of-breed call routing technology directs the most calls to our best agents
As the Leading Spanish and English Call Center...
What makes us different?
• Highly educated, motivated, bilingual and trainable call center staff
• Spanish-speaking agents have a naturally neutral Spanish accent. Bilingual call center agents have minimal accent in English
• Unmatched scripting expertise
• Uniquely profitable "soft offer" approach attuned to U.S. Hispanic consumers
• Highly efficient technology platforms
• Best-in-class compliance and verification processes
• Superior troubleshooting, up-sell, cross-sell culture
Learn how our unique company culture creates an environment of success
