• Training – Combining cutting edge technology with proven sales process wisdom, Listen Up Español is able to efficiently train both new and seasoned agents on any shift, for any campaign. Our agents are always either on a call or training – there's never down time or a "cold floor." Featuring fun and informative videos produced in-house, every step of the training process is carefully planned, so an agent's first day on the job is consistent with what he or she is applying months later. 
  

• Quality Assurance – Most centers view QA as the back-end team that "polices" the sales floor. At Listen Up Español we have a different approach, creating a positive team environment where the sales floor and QA work in synergy. Both our agents and our QA team are trained in the same process; in fact, our best agents end up on the QA team. Looking at the core of each call, they know that while every campaign will have its differences, being able to identify successful core processes is key to our success.
  
  Real-time reporting and rapid response to areas of opportunity allow us to stay ahead of the curve on any campaign. Our solid communication systems not only enable the use of QA feedback for training, but also help clients maximize the current state of their campaign. Whether it's the first week of a test where media, scripting and training all have to come together for a home run – or three years into a campaign, helping a client find new ways to maximize a strong brand – Listen Up Español is a strong and valued partner.

Ready to reach the U.S. Hispanic Market with optimum results?
Call us now at 1-800-630-9221!