Rely on our flexible infrastructure, 24/7/365.
Listen Up Español meets the needs of clients and consumers with a robust technology platform powered by LiveOps, the world’s most advanced and secure call center infrastructure. It's also one of the largest – in one year LiveOps processed 270 million talk minutes, 15 million credit card numbers, 1 million bank account numbers and 100,000 social security numbers!

With virtually 100% uptime and capacity to handle your largest campaigns, our state-of-the-art technology features:

• All data stored on secure, U.S.-located, redundant servers
  
  
• 500 seats in our expanded Hermosillo facility
  
  
• Uptime reliability via redundant POP carriers (cable and Level 1 Telmex line) delivering high bandwidth SIP/VoIP services to the facility
  
  
• Multiple COLOs in the U.S. to further ensure uptime
  
  
• PCI compliant payment processing
  
  
• System runs paperless and uncluttered

Our comprehensive applications suite includes automated IVR services, sophisticated skills based routing, outbound automated dialing capabilities, agent and workforce management, and a quality monitoring program that includes 100% call recording.

The system is highly scalable; should demand surge, overflow can be routed to LiveOps' Spanish-language agents within seconds, so there are never any lost calls. And our sophisticated performance-based routing system ensures that our top-performing agents will always take priority, any time of day or night.

Real Time Reporting provides instant access to your sales data so you make adjustments to your script on the fly, at any time, in order to maximize sales.

Ready to reach the U.S. Hispanic Market with optimum results?
Call us now at 1-800-630-9221!