How does Listen Up Español consistently achieve higher close rates and higher average order value on more calls? Intensive training. Smarter scripting. And a unique performance management structure that controls call quality, assures compliance and maximizes success.

With a 1:8 manager-to-agent ratio, our incentivized workforce management hierarchy fosters a competitive environment that's not just focused on the product, but on getting more of the product out the door. Skills-based routing technology directs calls to up to 60 teams of 24 people, each with a team leader, campaign manager, team manager and performance manager motivating agents to outperform each other and their fellow teams.

Through our proprietary Performance Matrix℠ System, teams are evaluated and ranked weekly on their conversion skills, product knowledge and other performance criteria. Rankings establish call routing priorities that reward high performing agents and teams.  

To ensure transparency and accountability, our exclusive online DR Report Suite℠ lets you view and download exactly the performance reports you need, generated in near real-time (refreshed every five minutes), and tailored to your specific requirements. The secure web-based application also provides remote access to 100% of monitored call recordings, archived for up to two years.

Ready to reach the U.S. Hispanic Market with optimum results?
Call us now at 1-800-630-9221!