Listen Up Español has teamed withLiveOps to implement its On-Demand Contact Center Platform for our best-in-class Spanish-language call center.

This state-of-the-art technology provides a full suite of real-time reporting, analytic, and agent management tools that monitor and manage the ongoing performance of each campaign. Real-time visibility into both agent and campaign performance data – plus the ability to make rapid changes to scripts, create customized reports, and fine-tune operations to improve results at every stage of the program – is simply not possible with other offshore Spanish-language call centers.

The LiveOps platform also gives us the flexibility and scalability to handle call volume spikes on short notice, seamlessly routing calls between our Hermosillo facility and LiveOps' Spanish-speaking independent agents should volumes exceed expectations. And LiveOps Results Based Routing™ ensures that the highest performing agents, regardless of location, always receive the most calls, providing maximized conversion and improving the end customer’s experience.

Ready to reach the U.S. Hispanic Market with optimum results?
Call us now at 1-800-630-9221!