Why Listen Up Espanol > Management Team

Listen Up Español is the hugely successful near-shore Spanish-language call center serving the U.S. Hispanic DRTV market – recently expanded to 500 seats and 1,000+ agents. REC offers innovative programs to help DR merchants, service providers and affiliates boost sales and revenues, both online and offline.

Craig's expertise in maximizing the sales process – and LUE's impressive track record of higher conversion rates and average order value than any other Spanish-language call center – was achieved from the ground up, having started his professional career in door-to-door sales and rising through the ranks in several call centers. A respected consultant for hundreds of different products and services in almost every category, he has also contributed articles to Response Magazine, eRetailer and DM News on how to effectively increase revenue and profitability.

Craig served in the U.S. Army, and studied music as a vocal major in college. These days, his passion for music is often displayed as one-half of the infamous "hip-pop" duo, CR Gruve.

Tony Ricciardi, President/Co-Founder Tony is an entrepreneur at heart who loves to look for problems, then build out winning solutions and successful companies around them. After cutting his teeth in corporate sales and management with MCI Telecommunications, for the past decade he has been a driving force in multiple DR and online ventures. Most recently, he oversaw the expansion of Listen Up Español, his hugely successful near-shore Spanish-language call center serving the U.S. Hispanic DRTV market – now at 500 seats and 1,000+ agents.

As a founding partner and President of Listen Up Español, Tony focuses on new business development and strategic alliances. He plays a similar role for LUE's sister enterprise, Revenue Enhancement Consultants (REC), a company dedicated to helping merchants, service providers and affiliates boost sales and revenues, both online and offline.

A long-standing member of the Electronic Retailers Association, Tony holds a B.S. in Business Administration/Marketing from the University of Northern Colorado. He resides in Maine with his wife and two children, with whom he shares his passions for photography, snowboarding, mountain and road biking.

Robert Matthews, Vice President With a seasoned sales, management and technology background, Robert is a primary architect of Listen Up Español's innovative team structure and long-range planning. In his decade-long career in DR, he helped build infrastructure and management teams with several Inbound Response centers, learning how to stay ahead of the curve and make new ideas a reality. For Listen Up Español, Robert oversees call center and client management.

His philosophy is simple: with hard work, creativity and technology, anything is possible.

He attended the University of Southern Maine and V-Tech Networking School with a concentration on Network Administration.

Randall Anderson, Vice President Sales & New Business Development Randall's extensive call center industry experience includes managing everything from operations to client services. A dynamic professional with more than 15 years of leadership in service industry operations and account management, he was previously Vice President of Client Services, Sales and Business-to-Business Operations at Taction, an outsource provider of premium contact center services. As Vice President of Sales & New Business Development at LUE, Randall will work with existing customers to ensure their satisfaction and growth, develop new sales tactics and strategies to promote within the company and its client base, and simply put, spread the word about our unique story and superb value proposition. Randall holds a B.S. in Business Administration from the University of Wyoming. He currently resides in Litchfield, Maine, where in his spare time he enjoys golf, classical chorus, basketball, boating, and travel.

Ready to reach the U.S. Hispanic Market with optimum results?
Call us now at 1-800-630-9221!