Company Culture of a Spanish language call center in Mexico
Posted on Wed, Jan 11, 2012 @ 10:32 PM
As a Spanish-language call center for the U.S. Hispanic market with 800 native Spanish-speaking agents at its call center in Hermasillo, Mexico, Listen Up Espanol knows how to create a company culture that is rewarding for all.
Companies that prioritize the need for cross-cultural understanding and develop rewards programs to fit their employees will be in a position to retain talent worldwide. Listen Up Espanol senior U.S. managers wrote the first version of the company Code of Awesomeness, which defines the company's mission and culture. But that draft did not have meaning for the Mexican agents.
Craig Handley, co-founder and CEO Listen Up Espanol, explains in the 2011 - Q4 edition of Return on Performance Magazine ...
Read full article online here on page 13 >
Return on Performance Magazine serves as the official magazine of the Incentive Marketing Industry (IMA) and is written for C-suite executives around North America. Corporate America spends nearly $46 billion dollars each year on incentives. IMA wants to help you learn how incentive programs can be used to drive your business. IMA provides best practice strategies and research in people performance management that yield measurable corporate results.