Spanish Call Center Boosts Morale to Boost U.S. Hispanic Business
Posted on Sat, Dec 17, 2011 @ 01:41 PM
Listen Up Español, the leading Spanish call center to reach the U.S. Hispanic market, has created a unique approach to keep employees satisfied, boost morale and grow the business by mirroring Hispanic family values.
Craig Handley, CEO/founder, describes the successful company culture of Listen Up Español in the article, "Cultivate Happiness: Boost Morale to Boost Business", appearing in the November 2011 issue of Sales & Service Excellence Magazine.
Full Article on page 10 >
Excerpt from article:
"Listen Up Español works with the Hispanic market, a collectivistic community according to culture analyst
Geert Hofstede. Collectivists value family and relationships over the needs of the individual, and Listen Up Español mirrors this. Our self-proclaimed family, not business, lets each employee know that their ideas are welcome and that communication develops our family."
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Listen Up Español is the leading Spanish language call center focused solely the U.S. Hispanic market. We offer direct response, non-profit and corporate clients a broad range of call center services specializing in inbound sales, customer service, and lead generation. Listen Up Español has the experience to turn customer interaction into revenue with a focus on agent training and sales psychology while using analytics and reporting technology, mobile, live chat, interactive text, social media and monitoring services. Our corporate culture of awesomeness energizes our team process to get results for our clients.