Listen Up Espanol receives Top Call Center Award
Posted on Thu, Apr 08, 2010 @ 09:08 AM
Listen Up Espanol honored with ranking by the well known teleservices magazine, which recognized the company as one of the largest outsourced call center providers in the industry.
Portland, ME (PRWEB ) April 7, 2010 - Listen Up Espanol (LUE), the leading U.S. Hispanic call center specializing in Direct Response Television (DRTV) campaigns announced today that Technology Marketing Corporation (TMC®), a global integrated media company, (www.tmcnet.com ) has ranked LUE on its Silver Anniversary Top 50 Teleservices Agencies by its publication Customer Interaction Solutions®.
"We are thrilled to have won this award." remarks Randall Anderson, VP of Sales and Business Development, LUE. "It represents the dedication of our employees to a job well done and their overall commitment to quality - in the US and worldwide! It is a great honor to be recognized in this category that has so many impressive members. We are very proud of our team."
The 25th Annual Top 50 Teleservices Agencies Ranking recognizes the top outbound and inbound teleservices agencies, both domestic and international, as well as interactive inbound, as measured by the amount of billable teleservices minutes they have completed during the past year.
"The editors of Customer Interaction Solutions have ranked Listen Up Espanol as a Top 50 Teleservices Agency because they were able to document through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry," said Rich Tehrani, CEO, TMC. "This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies."
Listen Up Espanol has met the stringent criteria set by the editors of Customer Interaction Solutions. LUE's billable minutes were verified by the editors for accuracy and reliability and submitted a letter of verification from its telephone service providers certifying the number of minutes billed during the 12 month period from November 1st, 2008 to October 31st, 2009.
The Top 50 Outbound Teleservices Agencies rankings are published in the March 2010 issue of Customer Interaction Solutions magazine. The Inbound ranking, together with the Interactive Inbound and the global aggregate ranking, will be published in the April 2010 issue. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982TM.
About Listen Up Espanol
Listen Up Espanol, is the leading U.S. Spanish language call center for the U.S. Hispanic market. Operating in Portland, Maine and with a 500 seat call center in Hermosillo, Mexico, the company employs over 800 native Spanish-speaking call agents and provides U.S. companies with teleservices to reach the U.S. Hispanic market with optimum results. Listen Up Espanol offers direct response, non-profit and corporate clients a broad range of call center services from inbound sales, customer service, and lead generation to Spanish advertising production services. With a focus on training and a sales psychology, Listen Up Espanol has the experience to turn customer interaction into revenue. To learn more about Listen Up Espanol, visit www.ListenUpEspanol.com
About Customer Interaction Solutions:
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Please visit www.cismag.com .
About TMC:
Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online.